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COMPANY
What is White Elephant?
White Elephant is a multi-faceted Thai culinary brand that seamlessly blend time-honored flavors of traditional Thai cuisine with inventive techniques, creating an experience that is both elegantly sophisticated and approachable.
What do we exist?
We are passionate about creating extraordinary experiences that highlight the richness and depth of Thai cuisine and culture. Our team is committed to preserving tradition and elevating it through a modern lens, we aim to reinterpret these timeless cultural treasures in ways that resonate with today’s sophisticated and discerning generation.
Where are you located?
We are located right in the heart of Los Angeles, California.
Where can I follow your company on social media?
How do I contact the company if my questions are not answered here?
You can reach us at support@welephant.com
How do I keep in touch with the company?
This is easy, subscribe to our email list!
PRODUCT
What are the products made of and are they safe?
Our Prik Nam Mun is made from 21 high quality ingredients and is filled with aromatics and spices from organic shiitake mushrooms to black truffles. It is delicious and perfectly safe to use!
How do I use the product?
Simple! Scoop it up and drizzle it on any of your meal for the perfectly elevated spicy experience.
I loved the product and would like to rate it. How do I do that?
That’s amazing! We are delighted to hear that. Leaving your thought on our product is easy. Just head over to the review section and fire away.
SHIPPING
What are the shipping options?
Domestic Standard U.S. shipping is free for orders over $75 and there is a $8 flat rate economy fee for orders under $75. Expedited shipping (2-3 business days) is $20.
What are the international taxes, duties that I have to pay?
International shipping is charged at cost and based on weight and destination. Additional customs + duty fees may apply, these vary per country.
When will I receive my order?
All orders are shipped from our third party fulfillment partner within 48 to 72 hours and are shipped via DHL/USPS, FedEx or UPS.
Once picked up by the carrier, standard shipping transit time is 3-7 business days depending on your region. For international orders, please allow up to 30 days for processing and delivery.
What do I do if I never receive my order?
We’re sorry to hear that! Send us an email HERE with your order details and we'll look into this for you.
RETURNS
What is the return policy?
What do I do if there’s a defective order?
Contact us at support@welephant.com and we will look into it for you.
Purchases from Third-Party Retailers
Please direct any refund or exchange requests to the original place of purchase. Each retailer will have its own return policy and can assist you accordingly.
Wholesale
How can I stock your products?
We are also available at select premium retailers in the US. If you're a retailer and would like to stock White Elephant products, please reach out at sales@welephant.com or visit our FAIRE page.
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© 2025 White Elephant Corporation
Payment Methods Accepted – Visa – Mastercard – American Express – Apple Pay